{"id":86,"date":"2023-11-06T09:59:34","date_gmt":"2023-11-06T12:59:34","guid":{"rendered":"http:\/\/10.225.1.92\/wordpress\/?page_id=86"},"modified":"2023-12-20T11:34:41","modified_gmt":"2023-12-20T14:34:41","slug":"como-autenticar-na-central-de-ajuda-do-jira","status":"publish","type":"page","link":"https:\/\/boasvindas.engdb.com.br\/?page_id=86","title":{"rendered":"Como autenticar na central de ajuda do Jira?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_btn title=&#8221;Solicitar ajuda com o Jira&#8221; i_icon_fontawesome=&#8221;fas fa-question&#8221; add_icon=&#8221;true&#8221; el_id=&#8221;abrir-chamado&#8221;][vc_message]Este conte\u00fado \u00e9 somente para colaboradores Engineering.[\/vc_message][vc_column_text]Para realizar o login na central de ajuda \u00e9 utilizada a <strong>conta Atlassian<\/strong>, uma conta compartilhada com todos os produtos Atlassian.\u00a0 <strong>Se voc\u00ea utiliza ou j\u00e1 utilizou algum produto Atlassian Cloud (Jira Service Management, Jira Software, Confluence, OpsGenie, Jira Work Management, Halp,\u00a0 Trello, Bitbucket e outros) com seu email Eng (@engdb.com.br, @engda.com.ar ou @partnerengdb.com.br) tanto no ambiente Eng quanto no ambiente de cliente ou parceiros, voc\u00ea j\u00e1 possui conta Atlassian e a sua credencial de acesso \u00e9 a mesma que voc\u00ea utiliza nestes servi\u00e7os. <a href=\"https:\/\/support.atlassian.com\/atlassian-account\/docs\/what-is-an-atlassian-account\/\" target=\"_blank\" rel=\"noopener\">Voc\u00ea pode obter mais informa\u00e7\u00f5es sobre na p\u00e1gina de suporte Atlassian.<\/a><\/strong><\/p>\n<p>Alternativamente tamb\u00e9m \u00e9 poss\u00edvel utilizar sua conta Microsoft 365 da Engineering para autenticar-se. A conta Microsoft deve ser um email Eng v\u00e1lido.<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #000000;\">Autenticando-se no Jira<\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column][vc_tta_tour][vc_tta_section title=&#8221;Criar uma conta Atlassian&#8221; tab_id=&#8221;1686588888838-478db264-9186&#8243;][vc_column_text]<strong>Criar uma conta Atlassian<\/strong><\/p>\n<p>Na p\u00e1gina de login da inst\u00e2ncia que voc\u00ea est\u00e1 acessando, digite seu email Engineering* e clique em pr\u00f3ximo:<\/p>\n<p><a href=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1.png\" rel=\"attachment wp-att-3110\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3110 \" src=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-1024x576.png\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-1024x576.png 1024w, https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/04\/a1-768x432.png 768w, https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-640x360.png 640w, https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-400x225.png 400w, https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-367x206.png 367w\" alt=\"\" width=\"398\" height=\"224\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Assim que a conta for identificada, clique no bot\u00e3o\u00a0<strong>Continue com a conta da Atlassian<\/strong>\u00a0para ir para o login da conta Atlassian:<\/p>\n<p><a href=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-1.png\" rel=\"attachment wp-att-3111\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3111 size-medium\" src=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-1-300x245.png\" alt=\"\" width=\"300\" height=\"245\" \/><\/a><\/p>\n<p>Na tela de autentica\u00e7\u00e3o do Jira, entre com seu email e clique no bot\u00e3o continuar.<\/p>\n<p><a href=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-2.png\" rel=\"attachment wp-att-3112\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3112 \" src=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-2-1024x576.png\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-2-1024x576.png 1024w, https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/04\/a1-2-768x432.png 768w, https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-2-640x360.png 640w, https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-2-400x225.png 400w, https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-2-367x206.png 367w\" alt=\"\" width=\"377\" height=\"212\" \/><\/a><\/p>\n<p>Se nenhuma conta Atlassian for identificada com o email inserido, ser\u00e1 exibido o formul\u00e1rio registre-se para continuar. Certifique-se de ter digitado o email corretamente e clique em registre-se.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-4-300x211.png\" \/><br \/>\nAp\u00f3s clicar em registre-se, um email ser\u00e1 enviado ao endere\u00e7o digitado.<\/p>\n<p>Clique em confirmar meu email e siga as instru\u00e7\u00f5es indicadas na p\u00e1gina.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Login com conta Atlassian&#8221; tab_id=&#8221;1686588888838-2cc1bef6-7c7f&#8221;][vc_column_text]<strong>Login com conta Atlassian<\/strong><\/p>\n<p>Na p\u00e1gina de login da inst\u00e2ncia que voc\u00ea est\u00e1 acessando, digite seu email Engineering* e clique em pr\u00f3ximo:<\/p>\n<p><a href=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1.png\" rel=\"attachment wp-att-3110\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3110 \" src=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-1024x576.png\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-1024x576.png 1024w, https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-768x432.png 768w, https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-640x360.png 640w, https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-400x225.png 400w, https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-367x206.png 367w\" alt=\"\" width=\"398\" height=\"224\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Assim que a conta for identificada, clique no bot\u00e3o\u00a0<strong>Continue com a conta da Atlassian<\/strong>\u00a0para ir para o login da conta Atlassian:<\/p>\n<p><a href=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-1.png\" rel=\"attachment wp-att-3111\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3111 size-medium\" src=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-1-300x245.png\" alt=\"\" width=\"300\" height=\"245\" \/><\/a><\/p>\n<p><strong>Login com conta Atlassian<\/strong><\/p>\n<p>Na tela de autentica\u00e7\u00e3o do Jira, entre com seu email e clique no bot\u00e3o continuar.<\/p>\n<p><a href=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-2.png\" rel=\"attachment wp-att-3112\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3112 \" src=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-2-1024x576.png\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-2-1024x576.png 1024w, https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-2-768x432.png 768w, https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-2-640x360.png 640w, https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-2-400x225.png 400w, https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-2-367x206.png 367w\" alt=\"\" width=\"377\" height=\"212\" \/><\/a><\/p>\n<p>Sua conta Atlassian ser\u00e1 identificada e ser\u00e1 solicitada sua senha. Insira a mesma senha que voc\u00ea utiliza em outros servi\u00e7os Atlassian Cloud (mencionados no in\u00edcio do Artigo) e clique em Entrar.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-3-300x218.png\" width=\"256\" height=\"186\" \/>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Login com Microsoft 365&#8243; tab_id=&#8221;1686589169314-fe71733a-b553&#8243;][vc_column_text]<strong>Login com Microsoft 365<\/strong><\/p>\n<p>Na p\u00e1gina de login da inst\u00e2ncia que voc\u00ea est\u00e1 acessando, digite seu email Engineering* e clique em pr\u00f3ximo:<\/p>\n<p><a href=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1.png\" rel=\"attachment wp-att-3110\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3110 \" src=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-1024x576.png\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-1024x576.png 1024w, https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-768x432.png 768w, https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-640x360.png 640w, https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-400x225.png 400w, https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-367x206.png 367w\" alt=\"\" width=\"398\" height=\"224\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Assim que a conta for identificada, clique no bot\u00e3o\u00a0<strong>Continue com a conta da Atlassian<\/strong>\u00a0para ir para o login da conta Atlassian:<\/p>\n<p><a href=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-1.png\" rel=\"attachment wp-att-3111\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3111 size-medium\" src=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-1-300x245.png\" alt=\"\" width=\"300\" height=\"245\" \/><\/a><\/p>\n<p>Na tela de autentica\u00e7\u00e3o do Jira, clique em\u00a0<strong>Continuar com a conta da Microsoft.<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-7-1024x575.png\" width=\"436\" height=\"245\" \/><\/p>\n<p>Siga as instru\u00e7\u00f5es de login indicadas pela Microsoft.[\/vc_column_text][\/vc_tta_section][\/vc_tta_tour][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;white&#8221; border_width=&#8221;2&#8243;][vc_column_text]<\/p>\n<h3><span style=\"color: #000000;\">P\u00f3s autentica\u00e7\u00e3o<\/span><\/h3>\n<p>Ap\u00f3s autenticar-se com a sua conta Microsoft ou sua conta Atlassian, voc\u00ea ter\u00e1 acesso ao portal ao qual deseja visualizar.<\/p>\n<p><a href=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-5.png\" rel=\"attachment wp-att-3115\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3115 \" src=\"https:\/\/boasvindas.engdb.com.br\/wp-content\/uploads\/2023\/11\/a1-5-1024x576.png\" alt=\"\" width=\"372\" height=\"209\" \/><\/a>[\/vc_column_text][\/vc_column][vc_column][\/vc_column][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_js]JTNDc2NyaXB0JTIwdHlwZSUzRCUyMnRleHQlMkZqYXZhc2NyaXB0JTIyJTNFJTBBJTBBJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTJGJTJGJTIwUmVxdWlyZXMlMjBqUXVlcnklMjElMEElMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjBqUXVlcnkuYWpheCUyOCU3QiUwQSUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMHVybCUzQSUyMCUyMmh0dHBzJTNBJTJGJTJGZW5naW5lZXJpbmdici5hdGxhc3NpYW4ubmV0JTJGcyUyRmQ0MWQ4Y2Q5OGYwMGIyMDRlOTgwMDk5OGVjZjg0MjdlLVQlMkYtaWEzcW14JTJGYiUyRjklMkZiMDEwNWQ5NzVlOWU1OWYyNGEzMjMwYTIyOTcyYTcxYSUyRl8lMkZkb3dubG9hZCUyRmJhdGNoJTJGY29tLmF0bGFzc2lhbi5qaXJhLmNvbGxlY3Rvci5wbHVnaW4uamlyYS1pc3N1ZS1jb2xsZWN0b3ItcGx1Z2luJTNBaXNzdWVjb2xsZWN0b3ItZW1iZWRlZGpzJTJGY29tLmF0bGFzc2lhbi5qaXJhLmNvbGxlY3Rvci5wbHVnaW4uamlyYS1pc3N1ZS1jb2xsZWN0b3ItcGx1Z2luJTNBaXNzdWVjb2xsZWN0b3ItZW1iZWRlZGpzLmpzJTNGbG9jYWxlJTNEcHQtQlIlMjZjb2xsZWN0b3JJZCUzRDIwMjE5OWU1JTIyJTJDJTBBJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwdHlwZSUzQSUyMCUyMmdldCUyMiUyQyUwQSUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMGNhY2hlJTNBJTIwdHJ1ZSUyQyUwQSUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMGRhdGFUeXBlJTNBJTIwJTIyc2NyaXB0JTIyJTBBJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTdEJTI5JTNCJTBBJTBBJTBBJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwd2luZG93LkFUTF9KUV9QQUdFX1BST1BTJTIwJTNEJTIwJTdCJTBBJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIydHJpZ2dlckZ1bmN0aW9uJTIyJTNBJTIwZnVuY3Rpb24lMjhzaG93Q29sbGVjdG9yRGlhbG9nJTI5JTIwJTdCJTBBJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwalF1ZXJ5JTI4JTIyJTIzYWJyaXItY2hhbWFkbyUyMiUyOS5jbGljayUyOGZ1bmN0aW9uJTI4ZSUyOSUyMCU3QiUwQSUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMGUucHJldmVudERlZmF1bHQlMjglMjklM0IlMEElMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjBzaG93Q29sbGVjdG9yRGlhbG9nJTI4JTI5JTNCJTBBJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTdEJTI5JTNCJTBBJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTdEJTBBJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTdEJTNCJTBBJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTNDJTJGc2NyaXB0JTNF[\/vc_raw_js][\/vc_column][\/vc_row][vc_row][vc_column][vc_text_separator title=&#8221;Solicitar ajuda (Exclusivo para problemas com Jira)&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Se voc\u00ea estiver enfrentando problemas com login no Jira ou est\u00e1 recebendo a mensagem de acesso negado, use o bot\u00e3o abaixo para abrir um ticket.<\/p>\n<p><strong>Este formul\u00e1rio n\u00e3o deve ser utilizado para problemas n\u00e3o relacionados ao Jira.<\/strong>[\/vc_column_text][vc_btn title=&#8221;Solicitar ajuda com o Jira&#8221; i_icon_fontawesome=&#8221;fas fa-question&#8221; add_icon=&#8221;true&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_btn title=&#8221;Solicitar ajuda com o Jira&#8221; i_icon_fontawesome=&#8221;fas fa-question&#8221; add_icon=&#8221;true&#8221; el_id=&#8221;abrir-chamado&#8221;][vc_message]Este conte\u00fado \u00e9 somente para colaboradores<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-86","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/boasvindas.engdb.com.br\/index.php?rest_route=\/wp\/v2\/pages\/86","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/boasvindas.engdb.com.br\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/boasvindas.engdb.com.br\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/boasvindas.engdb.com.br\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/boasvindas.engdb.com.br\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=86"}],"version-history":[{"count":4,"href":"https:\/\/boasvindas.engdb.com.br\/index.php?rest_route=\/wp\/v2\/pages\/86\/revisions"}],"predecessor-version":[{"id":178,"href":"https:\/\/boasvindas.engdb.com.br\/index.php?rest_route=\/wp\/v2\/pages\/86\/revisions\/178"}],"wp:attachment":[{"href":"https:\/\/boasvindas.engdb.com.br\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=86"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}